Last updated: 14 October 2025
1. Introduction
This Privacy Policy describes how CAID Pty Ltd (“CAID”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website (www.caid.co.za) or interact with us through digital platforms and forms.
CAID is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.
2. Information We Collect
We may collect and process the following types of personal information when you use our website or communicate with us:
- Full name
- Company name and position
- Contact details (email address, phone number, etc.)
- Any information you choose to include in a message or enquiry form
We also collect non-personal information automatically through analytics tools (such as Google Analytics), including:
- Browser type
- Device information
- Pages visited and time spent on the site
- Referring websites or links
This information helps us understand how visitors use our site and improve the user experience.
3. How We Use Your Information
Your information is used for the following purposes:
- To respond to your enquiries and communicate with you
- To provide information about our services
- To improve our website, marketing, and client experience
- To comply with legal obligations and business requirements
We will not use your information for purposes other than those for which it was collected unless you consent or we are legally required to do so.
4. Data Storage and Protection
CAID takes appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration.
Your information is securely stored and only accessible to authorised team members who require it to perform their duties.
5. Sharing of Information
We currently do not share your personal information with third parties.
If in future we partner with trusted service providers (such as hosting, analytics, or marketing platforms), they will only process your data in accordance with our instructions and applicable privacy laws.
We will never sell or rent your personal information.
6. Your Rights Under POPIA
Under POPIA, you have the right to:
- Access your personal information held by us.
- Request correction or deletion of inaccurate or outdated information.
- Object to the processing of your data for specific purposes.
- Withdraw consent where applicable.
To exercise these rights, please contact us at info@caid.co.za.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once no longer needed, the data is securely deleted or anonymised.
8. Analytics and Tracking
CAID uses analytics tools (such as Google Analytics) to help us understand website performance and visitor behaviour.
No cookies are used for tracking or storing personal information. The analytics data collected is anonymous and used solely to improve site performance and user experience.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
The latest version will always be available on our website, with the effective date clearly stated at the top of this page.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
info@caid.co.za